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8 Feb 2012
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Sales Support Engineer
 
     
 

 

Role Title: Sales Support Engineer                          Reporting to: Area Sales Manager / Sr. ASM

Business Unit: Kirby

Department / Section: GCC – Sales                      Rev1- 05.09.09

 

ROLE & CONTEXT

Purpose

To assist the sales team in Promoting and Selling Kirby products to new / repeated customers.

 

 

Context

  • Kirby sales function operates through several sales offices in different regions.
  • The sales support engineer assists in the technical “office work” in big offices where is the number of projects is very high.

ROLE ACCOUNTABILITIES

Overview

  • Receive customers enquiry for bidding, study it , prepare QRF& sketches and  communicate with engineering / estimation department to get it priced
  • Prepare the offer and follow up technical issues with customers
  • Communicate with Kirby management ( Sending DAF / E-mails) after consulting his ASM to get further discount on selling price –if needed- and any special approval on delivery / payment terms / any other non standard terms.
  • Prepare all entry documents for the new orders, review with his ASM and send to PMG/Credit
  • Follow up with PMG / Credit Engineering / and all other departments –if needed- to ensure releasing the job for production and shipment after getting necessary approvals from Kirby’s customer.
  • Provide after sales services to Kirby customers until the buildings are completely erected.

EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

  • Bachelor in Civil Engineering
  • Good command of English is a must in addition to Arabic or Hindi or XXX.
  • Good knowledge of computer applications (MS, Internet, AUTOCAD and design software like STAAD )

Minimum Entry Qualifications

  • 2-3 years experience in engineering applications (Design / Construction).
  • Additional experience in design of PEB is preferred

 

KEY PERFORMANCE INDICATORS

  • Accuracy and clarity of QRF/ WOF / Sketches.
  • Number of Quotes / M.

KEY RELATIONSHIPS & DECISION MAKING

Reports to:   Area Sales Manager/ SR ASM.

Network:  (In Kirby)

  • Hard line: ASM, PMG, Engineering.

Network: (Outside Kirby)

  • Customers for technical issues only and consultants.

Decision making authority
To use Kirby standard terms/ offer and authority matrix only after consulting his ASM.

Business impact of role
Low

SKILLS

Technical & non technical:

  • Engineering / IT skills / English Language.
  • Design Background is a must.

 

 

 

 

 

Human Resources

  • Positive attitude / Drive
  • Clever / Smart.
  • Self motivated, ambitious and energetic.
  • Team player and service oriented.
  • Presentable
  • Confident.
  • Organized.
  • Transparent.
  • Independent
  • Accurate.
  • Innovative

APPROVED

Direct Superior:

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Human Resources

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