Role Title: Technical Representative Reporting to: Area Sales Manager / Sr. ASM
Business Unit: Kirby
Department / Section: GCC – Sales Rev2- 17.11.09
ROLE & CONTEXT
Purpose To follow up erection of Kirby buildings and report the quality of erection. Also, to assist in solving site problems or fabrication mistakes. Note: All tech rep. Services are offered to customers at no responsibility on Kirby. | Context - Kirby sales function operates through several sales offices in different regions.
- The tech, Rep is important to provide good after sale services to customer and release the pressure from sales team in solving any after sale issue at site.
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ROLE ACCOUNTABILITIES
Overview
- Follow up the installation of anchor bolts at site and report any problem to the ASM for further action.
- Follow up and inform customer about the shipment of materials.
- Monitor the storing quality of Kirby materials at site.
- Supervise on as needed basis the erection at site and assist in solving any problem at no responsibility on Kirby.
- If required will check final erection and recommend issuing a final erection certificate that materials Are erected as per Kirby drawings (also at no responsibility on Kirby).
- Check any customer claim at site for short shipped materials or any quality issue (EX: wrong detailing, wrong fabrication, bad painting ...ETC), and if the claim is valid will report to the ASM and prepare official claim form and follow up issuing and arrival of RM (rectification materials).
- Assist in any required site measurements.
- Assist in preparing the Straight sale forms.
- Take progress photographs for all and especially major projects for quality issues and for marketing also.
- Co-ordinate /propose the best shipping schedules for big projects as per customer site needs with PMG.
EXPERIENCE AND QUALIFICATIONS
Minimum Experience & Essential Knowledge - Bachelor in Civil Engineering/ Mechanical Engineering
- Good command of English is a must in addition to Arabic or Hindi or XXX.
- Good knowledge of computer applications (MS, Internet)
- xperience in preparing schedules for erection and the required manpower.
- QC Training or certificate.
- D. KEY PERFORMANCE INDICATORS
| Minimum Entry Qualifications - 5 years experience in engineering applications (Detailing / Construction).
- Additional experience as Tech Rep. of PEB / SS is preferred
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KEY PERFORMANCE INDICATORS
- Accuracy and clarity of reports/ claims.
- Number of solved claims and cycle time in settling the claims.
- Time spent at sites.
- Number of projects supervises per year.
KEY RELATIONSHIPS & DECISION MAKING
Reports to: Area Sales Manager/ SR ASM.
Network: (In Kirby)
- Hard line: ASM, PMG, Engineering, production and shipping.
Network: (Outside Kirby)
- Customers site engineers / consultants resident engineers.
Decision making authority
Business impact of role
Medium
SKILLS
Technical & non technical - Engineering / IT skills / English Language.
- Erection experience.
- Exposure to Safety standards/ Quality control/detailing of PEB/ Budgeting the MH for site rectifications / erection cost and schedules.
- Experience in field recitation of steel members.
| Other: - Strong personality
- Positive attitude / Drive
- Self motivated, ambitious and energetic.
- Aggressive.
- Presentable
- Confident.
- Organized.
- Transparent.
- Independent
- Accurate.
- Innovative
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APPROVED
Direct Superior: Date: ___/___/____ | Human Resources Date: ___/___/____ |